Spa Guide

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How to use test strips to test spa water

Correct water balance is very important for water clarity and protecting your spa from corrosion.

Please see steps below for how to correctly test pH, Total Alkalinity and Hardness.

Firstly, it’s best to test water without the boost pumps or air blowers on.

Carefully remove a test strip from the vial.  If moisture gets into the test strip container it will contaminate them and provide false readings.

Hold the strip horizontally and with the edge pointing up.  Lower it into the water to about 2 cm’s below the water and leave for 5 seconds.

Carefully lift the strip out of the water.  What we are doing here is preventing any dye from one pad from contaminating the colour of another pad.

Hold the strip against the test strip jar and read the levels.  It’s a good idea to write them down so you remember them.

If the pH is too high, use Crystal Waters pH Reducer to lower it.

If the pH is too low, use crystal Waters pH and alkalinity Increaser to raise it.

This is also used to raise the total alkalinity.

If the Hardness level is too low, use Crystal waters Calcium Hardness Increaser to raise it.

Water should be tested prior to the initial treatment and once a week.

Initial Spa Treatment for spa using Crystal Waters Chlorine Free System

The initial treatment for your new spa is a simple step by step procedure.

Firstly, remove the hardcover and fill your spa through the filter box.  This prevents any air locks.  Fill the spa to the line indicated.  If there is no line on your spa, fill it to approx 15 cm from the top of the spa, but so that water still goes through the filter box.

Activate the filter only mode.  This is important.  Whenever adding chemicals do not operate the boost jets or blowers.

Add chlorine remover.  Use 50gms per 1,000 litres.  Mix it up in a bucket of water first.

Always leave the hardcover off for at least half an hour after adding chemicals.

Now wait 2 hours.  This is very important because Crystal Waters reacts with chlorine and we need to ensure all traces of chlorine have been removed from the spa water.

Now we need to balance the water.  To do this we check the pH, Total Alkalinity and Hardness levels.

Your user guide should show the recommended levels your spa manufacturer recommends for your spa.

Once the water is balanced correctly we will treat it with the Crystal waters chlorine free system.

Firstly, we are going to add Spa Boost.  Add 50gms per 1,000 ltrs into a bucket, dissolve it and then add it to the spa.

Remember to only have the filter pump only running.  Wait 1 hour.

After an hour, add Crystal Waters Spa  Sanitiser to a bucket of water.  The dose is 60ml per 1,000 litres.  It is very important to add the correct dose, so use the measuring cup provided in your starter kit.  Do not have the boost pumps or air blower running.  This is very important!  Carefully add the water from the bucket into the spa water.  If a light brown foaming occurs, quickly remove it using either a rag, or the spa pad provided in your starter kit.  Do not allow the brown foam to congeal on the waterline.

Wait 20 minutes before proceeding to the next step.

Now we can add the Crystal Waters Spa Clarifier.  Using the measuring cup, add 60mls per 1,000 litres to a bucket of water.  Operate only the filter pump.  Now add the bucket to the spa carefully.

Ok, you’ve now treated your new spa.  Operate the filter pump for about 4 hours or until the water is crystal clear.  The time necessary for this will vary depending on the quality of the source water.  Your spa is perfectly safe to use even if the water hasn’t become crystal clear yet.

We recommend cleaning your filter cartridge after 24 hours for a newly filled spa.

Here’s a few important points to remember:

  • Always add chlorine remover when filling your spa or topping up.
  • Never operate the boost pumps or air blower when adding chemicals.
  • Always add chemicals to a bucket of water and premix them before adding them to your spa.
  • Do not overdose with chemicals.  Overdosing can lead to cloudy water or even an unpleasant smell in the water.  Use the measuring cup provided to add the correct quantity of chemicals to your spa.

Now, enjoy using your chlorine free Crystal Waters spa!

Initial Spa Treatment for spa using Lithium

The initial treatment for your new spa is a simple step by step procedure.

Firstly, remove the hardcover and fill your spa through the filter box.  This prevents any air locks.  Fill the spa to the line indicated.  If there is no line on your spa, fill it to approx 15 cm from the top of the spa, but so that water still goes through the filter box.

For the initial dosage of you spa add 5 teaspoons (75gms) per 1,000 litres of lithium hyperchloride. Start your jets up to dissolve the chemicals. Once you can no longer see any particles, you can turn the jets off.

Always leave the hardcover off for at least half an hour after adding chemicals.

Now we need to balance the water.  To do this we check the pH, Total Alkalinity and Hardness levels.

Your user guide should show the recommended levels your spa manufacturer recommends for your spa.

Ok, you’ve now treated your new spa.  Operate the filter pump for about 4 hours or until the water is crystal clear.  The time necessary for this will vary depending on the quality of the source water.  Your spa is perfectly safe to use even if the water hasn’t become crystal clear yet.

We recommend cleaning your filter cartridge after 24 hours for a newly filled spa.

Here’s a few important points to remember:

  • Never operate the boost pumps or air blower when adding chemicals.
  • Always add chemicals to a bucket of water and premix them before adding them to your spa.
  • Do not overdose with chemicals.  Overdosing can lead to cloudy water or even an unpleasant smell in the water.  Use a measuring cup to add the correct quantity of chemicals to your spa.

Now, enjoy using your spa!

How to do a Pipe Klenz

Every 12 months you should put a Pipe Klenz through your spa to thoroughly clean out oils and body fats that accumulate in the spa pipework.  If your spa is used heavily, we recommend this procedure every 6 months.

To do a Pipe Klenz please follow steps below.

Remove filters from the spa. This is important so that the body fat foam doesn’t clog up your filters. Then add Crystal Waters Pipe cleaner at 250mls per 1,000 litres of spa water.

You can add it directly to the spa water.

Operate boost pumps for maximum agitation.

Your spa will foam.  The greater the foaming, the more oils are being cleansed from the pipework.

You may need to have a wheelie bin or large container nearby to scoop off the excess foaming.  Use a plastic bucket or scoop for this.  Do not use metal objects as you may damage your spa interior.

Run the spa pumps for 2 hours

After 2 hours, turn off all pumps and let the water stand for 1 hour.

Run spa pumps for a further 30 minutes and then drain the spa completely.

It is very important to thoroughly rinse the spa to remove all traces of the pipe cleaner and dirty water.

Rinse the spa shell as it is draining and insert the hose into jets to further rinse the pipework.

Wipe down the spa shell.

Refill with fresh water.

If your spa has foamed a lot we recommend doing a 2nd pipe clean.

Make sure you add chlorine remover, check and adjust water balance and then add the Crystal waters chlorine free system chemicals.

How to remove a scum line

A brown scum line can occur in your spa for 3 reasons.

  1. Failure to add chlorine remover when filling or topping up with fresh water. (If using Crystal Waters chemical system
  2. Operating the boost pumps when dosing.
  3. Body fats from users that accumulate on the waterline.

Use the spa pad to remove any brown scum build up.  It is important to do this quickly to prevent the scum from congealing and setting hard at the water line.

Simply wipe the brown scum using the spa pad.

For heavy build up, add a little pH Reducer onto the spa pad and then wipe off the brown scum.

We recommend using protective gloves such as dishwashing gloves for this procedure.

Rinse the spa pad afterwards.

Do not use kitchen scouring pads for removing brown scum as you may damage the interior shell of your spa

How to test for Biguanide

Once a week you should test for the biguanide level in your spa.  This is the active sanitiser in Crystal Waters that kills harmful bacteria.

Please see steps below:

Remove the black cap from the top of the test vial.

Rinse the test vial several times in the spa water.

Turn it upside down and lower it into the spa to about 30cms.

Now, turn it up so water fills the vial and remove it from the spa.

Shake the vial so the water fills to the indicated mark.

With clean, dry hands, remove a tablet from the package and drop it into the side marked biguanide.

Now place the black cap back onto the test kit.

Shake the vial vigorously for 30 seconds.

Ensure the tablet has completely dissolved.

Place the test kit against a white background to ensure an accurate reading.

The recommended sanitiser level is between 10 to 20 ppm.

If the sanitiser reading is higher there is no need to add further sanitiser until the reading is in the recommended level.

Too much sanitiser can cause cloudy water.

How to clean filters with Instant Filter Klenz

Spa cartridges should be cleaned at least weekly, and more often if the spa is heavily used.

Clean cartridges are essential to maintain crystal clear water clarity in your spa.

Firstly, turn off all pumps and remove the cartridges from your spa.

Lay the cartridge sideways on the ground and spread the cleats apart so the Instant Filter klenz is able to penetrate properly into the filter material.

Let the cartridge stand for about 15 to 20 minutes.

Hose the filter cartridge thoroughly.  It is essential to properly rinse the cartridge, because foaming can occur in your spa if the Instant Filter Klenz is not thoroughly removed prior to reinstalling it.

It’s a good idea to dunk the cartridge in a bucket of fresh water prior to reinstalling.

Now reinstall the filter, turn spa power back on and turn on the spa pump.

We also recommend every one or two months to completely soak the filter cartridge.

Filter cartridges should be replaced every 12 months to ensure optimum water clarity in your spa.

How to clean filters using Concentrated Filter Clean

Turn off all spa pumps and remove the filter cartridge from the spa

Using LoChlor Filter cleaner and degreaser add 250ml to a bucket of fresh water.

Place the cartridge in the bucket and soak for 24 hours.

It’s a good idea to have a second set of filter cartridges that you can put in the spa whilst you are cleaning the dirty ones.

Now thoroughly rinse the cartridge using a hose.

It’s a good idea to dunk the cartridge in a bucket of fresh water prior to reinstalling.

Filter cartridges should be replaced every 12 months to ensure optimum water clarity in your spa.

Please Note: A 3 day filter soak solution is also available from Spa-Rite.

Error 2 Code on SV Touchpad Solutions

Error 2- Heater Plug

Problem: Heater sensor lead is not connected inside spa pack

Cause: Heater sensor lead is not connected to spa pack or cable damaged

Solutions:

  1. Turn mains power OFF, wait 5 minutes then restart spa
  2. Contact spa reseller

Error 3 Code on SV Touchpad Solutions

Error 3- Water Prime

Problem: Water primate failed- air detected in heater tube

Cause: Airlock in pipe work, low water level, dirty filter cartridges

Solutions:

  1. Press pump A button to retry water prime
  2. Check spa water level (refill if necessary)
  3. Remove filter cartridges and press pump A button to retry prime
  4. Bleed airlock from pipe work by slightly loosening couplings on front of filtration pump
  5. Remove filter cartridges and flush water down pipe work with a garden hose

Error 4 Code on SV Touchpad Solutions

Error 4- Thermal Trip

Problem: Heater thermal trip activated. Heater has been active and has had insufficient water flow over the element. Low or no water flow has caused the heater temperature to exceed its maximum limits and the spa control has shut down operation to prevent any damage to the heater unit.

Cause: Low water level, airlock in pipe work, closed shut-off valves, dirty filter cartridges, filtration pump failed or operation intermittent

Solutions:

  1. Turn mains power OFF and wait 20-30 minutes for element to cool and thermal cut-out device to reset. Then turn power back ON
  2. Check spa water level (refill if necessary)
  3. Remove filters and clean by soaking in hot water and filter degreasing solution or replace cartridges if required
  4. Check under spa cabinet to ensure all shut-off valves are in the OPEN position
  5. Bleed airlock from pipe work by slightly loosening couplings on front of filtration pump or by removing and flushing pipe work with water from a garden hose

Error 5 Code on SV Touchpad Solutions

Error 5- Pool too Hot

Problem: Pool over temperature. Temperature sensor reading > 45 degrees celsius

Cause: High ambient temperatures (especially in summer months) have caused water temperature to rise above set temp point, Excessive filtration time, Jet pumps have been operating for extended periods with the spa cover still on

Solutions:

  1. Turn mains power OFF, remove spa cover, allow spa to cool then turn power back ON
  2. Check daily filtration time and reduce daily filtration time if required
  3. Check spa cover is not resting on topside panel buttons causing jet pumps to start when cover is on. Use key lock function to lock keypad buttons when spa not in use

Error 6 Code on SV Touchpad Solutions

Error 6- 12V Overload

Problem: 12V (port) current draw over 1A limit

Cause: Total 12V current drawn by keypad(s), light(s), expansion ports and in pool temp sensor is excessive, 12V power supply is overloaded, too many LED light bulbs installed, faulty LED light

Solutions:

  1. Turn mains power OFF and restart spa to see if problem reoccurs
  2. Reduce number of LED lights being installed
  3. Systematically unplug lights, in pool temp sensor, keypads and expansion port loads from spa pack (one by one) to identify faulty part
  4. Contact your spa reseller if problem persists

Error 8 Code on SV Touchpad Solutions

Error 8- Ctrl Fault HVS

Problem: Heater relay is on when it should be off

Cause: Power surge, periods of low or high voltage, water on spa pack terminal block, relay problem

Solutions:

  1. Turn main powers OFF and back ON again to see if spa control recovers from ER8 fault
  2. Inspect under spa cabinet for evidence of water leaking onto spa control. If water present, turn mains power OFF and isolate, then resolve leak dry up excess water, and allow spa control to dry out before restoring power
  3. Contact your spa reseller if problem persists

Error 10 Code on SV Touchpad Solutions

Error 10- Over Current

Problem: Mains (230V) current draw above current limit (C.LMT) detected

Cause: Accessory devices current draw is too large for the C.LMT setting, faulty jet pump or air blower drawing excessive current, Current Limit (C.LMT) settings are not configured to match circuit breaker rating, load shed (L.SHD) and/or load limit (L.LMT) settings incorrect

Solutions:

  1. Turn mains power OFF and back ON again
  2. Check operation of each pump => attempt to identify problematic pump or blower causing ER10 to occur
  3. Contact your reseller to check controller settings are configured to match available power and circuit breaker rating.

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